"Journey as a Service" is our guiding principle. This means that we provide our customers with comprehensive advice on all conceptual, technological and creative matters, as well as delivering all of the necessary tools and platforms.

What sets us apart: We divide each customer journey into individual sub-sections and analyse their respective impact in order to identify which moments and touchpoints require the greatest optimisation. In this way, we’re able to quickly and significantly improve every aspect of the customer experience.

What makes us special: Through the merger of Plan.Net Connect (one of the leading providers of personalised dialogue, automation and CRM) and Plan.Net Business Intelligence (the agency for high-quality data analysis) in 2022, a symbiosis was created between Journey Management, Data & Analytics, Platform, Creative and Interaction Consulting. This created Plan.Net Journey, a full-service agency for client-centric customer experience, with a total of 130 employees.

Slice the Elephant: Through our expertise and experience with countless clients, we have developed a methodology that breaks down the complexity of the overall challenge into manageable individual projects. This allows tasks to be completed more quickly and made more tangible for the consumer.

Object Orientation: We use standardised tools that can be implemented quickly and easily.

Guerrilla Tactics: By interconnecting all tools, a meaningful overall picture can always be created. This makes it possible to implement all processes even faster and to a higher quality. We don't always start at the beginning of a customer journey, but rather where there is the greatest need for improvement.

Overall, the "Journey as a Service" approach not only enables us to overcome fundamental challenges, but also to achieve significantly greater flexibility and better cost planning.