When communicating with brands, customers and followers expect respectful and service-oriented exchange at eye level – and rapid processing of their query. In relation to this, community management makes a key contribution to a company’s reputation.
Our expert team ensures active and positive user dialog, offers follower management and first-level support and immediate support in case of crisis communication. After all, in order to provide credible crisis management when things go pear-shaped, an appropriate response on social media channels plays an inherent part in its success.
We also provide quality monitoring – we evaluate user comments and contributions to create reports with valuable insights for your future business strategy, enriched by insights gained through our Plan.Net Social Streams social listening tool.